Unilever
E-Commerce Specialist
KEY ACCOUNTABILITIES/ DELIVERABLES
· Oversee and manage fulfilment partner contracts and performance against Service Level Agreement
· Manage operation financial costs, ensuring cost efficiencies and quality targets are delivered, tracking and identifying overcharges and customer payments
· Manage operational RFP’s, set up and transition of fulfilment partners to deliver both .com and shopping channel delivery business requirements, working with procurement
· Responsible for product upload/placement and support our trading lead on merchandising optimisation in line with stock across .com and DTC shopping channel merchandising across markets. Critical to drive awareness, up and cross sell objectives.
· Allocate, manage and coordinate stock forecast and delivery for all markets, including creating items and BOMs on database
· Responsible for inventory Management including Best sellers & optimising low sellers, identifying trigger products and bundle/gifting opportunities
· Responsible for delivering operational and trading reports from Shopify, including weekly stock allocation report, monthly stock report for finance reconciliation and monthly customer order RFM (recency, frequency and monetary value)
· Manage the Customer Careline scope and teams for all markets, including: dealing with consumer queries, training Careline members, organising samples ordering and delivery of quarterly customer service report
· Responsible for delivery and reporting of customer and staff product reviews and tips, in line with content strategy
· Payment and invoice management for eCommerce team
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
Required
· Payment, invoice and budget management experience
· Stock control/merchandising experience
· Ecommerce or marketing operational experience
· Excellent project management skills
· Great communicating and influencing skills
· Proven negotiation experience
· Data driven mind-set, motivated by accuracy of information
· Experience working in an international environment (especially with French business)
· Multi-tasker and able to prioritise workload
· Fluent English is a must, the ability to speak fluent French is preferred but not essential
* Preferred
· Experience with Coupa buying software
· Management of medium, complicated projects