eCommerce Operations Assistant - Medior

KEY ACCOUNTABILITIES/ DELIVERABLES

·         Allocate, manage and coordinate stock orders and delivery for all markets, including creating items and BOMs on database

·         Responsible for inventory Management including Best sellers & optimising low sellers

·         Responsible for product upload/placement and support our trading lead on merchandising optimisation in line with stock across .com and DTC shopping channel across markets

·         Responsible for delivering operational and trading reports from Shopify, including weekly stock allocation report, monthly stock report for finance reconciliation and monthly customer order RFM (recency, frequency and monetary value)

·         Manage the Customer Careline scope and teams for all markets, including: dealing with consumer queries, organising samples and delivery of quarterly customer service report

·         Manage operation financial costs, payments & invoices  

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Required

·         Payment, invoice and budget management experience

·         Stock control/merchandising experience

·         Proven advanced excel skills (VBA is a plus)

·         Having a strong theoretical understanding of demand planning and forecasting models, proven experience where these skills were applied is a plus

·         Ecommerce or marketing operational experience

·         Data driven mind-set, motivated by accuracy of information

·         Experience working in an international environment

·         Multi-tasker and able to prioritise workload

·         Fluent English is a must

* Preferred

·         Experience with Couppa buying software


- Excel knowledge
- Theoretical knowledge of demand planning and forecast (Supplychain)
- Numerical acumen
- Coupa knowledge (Pre)