GLOBAL MOBILITY PEOPLE EXPERIENCE LEAD

Unilever is one of the world’s leading suppliers of Food, Home Care, Personal Care and Refreshment products with sales in over 190 countries and reaching 2 billion consumers a day. It has 161,000 employees. Over half (58%) of the company’s footprint is in developing and emerging markets. Unilever has more than 400 brands found in homes around the world, including Persil, Knorr, Dove, Domestos, Hellmann's, Lipton, Wall’s, PG Tips, Ben & Jerry's, Marmite, Magnum, Lynx and Axe.

JOB ROLE

• You are accountable for all aspects of the assignee experience, managing the end-to-end process with internal and external vendors.

• You manage moves across a variety of policy types including Long Term International Assignees, Short Term Assignees, Permanent Transfers and Commuters.

• You build close relationships with numerous stakeholders, multi-tasking and maintaining a tight control of day to day service operations.

• You are the go-to person for your in-country stakeholders and pillars/business functions.

• You have a good understanding of local employment law, immigration, personal tax, social security, payroll compliance and vendor management.

• You create and maintain assignee and process documentation.

• You are responsible for payroll instructions and compliance.

• You drive local consistency with global processes, with a strong focus on data integrity and compliance.

• You are responsible for payroll instructions and compliance.

• You proactively seek feedback via surveys, drive high completion rates and engagement. You make suggestions on improving the employee experience, based on the feedback you receive.

• You work in collaboration with your colleagues on a day to day operational level, prioritise and resolve problems, participate in presentation and capability building sessions as required.

• You take the lead and become a ‘Subject Matter Expert’ in a particular area. This could include tax and social security, immigration, pay review, customer service, operational excellence, assignment pro systems/digital etc. You will then lead global and local projects relating to your SME area and become the go-to person within the team and globally.

JOB PURPOSE

• Your service to others is your passion – strong customer-focus and high levels of empathy are key in this role.
• You enjoy learning new things and are curious about different cultures.
• You thrive on supporting others and solving complex problems.
• You want to create a great experience and make Unilever a great place to work

SKILLS REQUIRED

• You are able to work effectively in a virtual team environment and have strong organisational and project management skills.
• You demonstrate high levels of emotional intelligence, empathy and cross-cultural awareness.
• You have a can do attitude with the ability to recommend quick and pragmatic decisions.
• You are tech-savvy and have an analytical mind.
• You have excellent communication and presentation skills and are a master of Office applications.
• You enjoy a challenge and complex problem-solving.
• You communicate clearly and effectively.

YOUR NETWORK

• You are part of the global People Experiences & Operations team and work closely with the regional teams (including HR People Experience Leads, Data Specialists, Payroll services, Pensions, Reward, IT).

• You work with other GM PELs globally and the wider GM team including GM Data Specialists, GM Managers, GM Operations team, GM Systems & Technology team.

• You partner with global service providers.

• You support HR Business Partners and line managers.