Logistics Specialist

At Unilever, we share one simple purpose: To make sustainable living commonplace. Through our powerhouse brands such as Dove, Axe and Magnum, we are creating a bright future for our business and our planet – and you can be part of it! We believe that companies with purpose last, people with purpose thrive and brands with purpose grow. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. 

Business context and main purpose of the job: 

We are looking for a Logistics Specialist to manage the 3PL (Third Party Logistics). The Logistics Specialist does so by monitoring their KPIs, solving issues, and by managing projects to continuously improve service and efficiency while reducing costs and carbon. The Logistic Specialists are the linking pin between the 3PL and Unilever, which means they represent the 3PL within Unilever and represent Unilever for the 3PL. It is therefore important to build a trustful relationship with both internal stakeholders and the 3PL. 

The 3PL interacts with Unilever’s customers by delivering products at their distribution centers. Customers are managed by Unilever’s Customer Service department where issues regarding logistics are also raised. Customer Service is therefore the most important internal stakeholder for the Logistics Specialist. By working together with Customer Service, the Logistics Specialist has to make sure Unilever is a top end supplier for our customers. Some of the services that our customers require result in additional costs and carbon emissions. The Logistics Specialist has a key role in challenging these investments by analyzing their impact to make sure that good trade-offs are made together with Customer Service. 

Main Accountabilities: 

• Support building logistics capabilities for sustainable competitive advantage. 

• Manage 3PL performance, capacity, carbon footprint & contracts. 

• Responsible for all local operational logistics process flows. This includes the warehouses, hauliers, concessionaire customers and some local exceptional flows. 

• Check and approve 3PL invoices. 

• Manage and initiate projects with the 3PL that continuously improve existing processes. 

• Creation/maintenance of Logistics KPI reporting & analysis

• Responsible for operational logistics escalation. 

• Support Customer Service by solving structural issues. 

• Support the HUB for e.g. primary transport, invoicing. 

• Coordinate pallet management suppliers together with the 3PL. 

• Support stock counting and stock reconciliation. 

• Support the business with logistics expertise. 

• Make trade-offs with Customer Service on required logistics services (e.g. DESADV, palletization, delivery days, …). 

• Manage relationships between 3PL hauliers and 3PL warehouses to ensure optimal collaboration. 

• Execute business contingency processes along with the 3PL. 

Who are you?

• First knowledge of logistics (warehousing & distribution) and customer service processes 

• Knowledge of MS Office 

• Knowledge of SAP is a plus 

• Knowledge of Power BI is a plus

• Project management skills 

• Communication skills & influencing others 

• Team commitment 

• Business awareness 

• Bias for action 

• Customer mindset 

• Analytical ability 

• Build and maintain external relations 

• Fluency in Dutch and English is required