Planning and Customer Service Business School Assistant Manager

ABOUT THE ROLE:

The Planning and Customer Service Business School assistant manager role, based in Rotterdam, is an exciting opportunity for anyone with a passion for employee engagement and advocacy and the ambition to develop exceptional future-fit Planning and Customer Service skills. The role reports to the lead of the Plan and Customer Service Business Schools, within PACE (Plan, Analytics and Customers Service Excellence), and interacts significantly and directly with the PACE Leadership Team. Is responsible for channel management, developing creative content to support our storytelling, facilitating/moderating learning interventions and events, and driving excellence across PACE global communications. 

ABOUT PACE: 
PACE stands for Planning, Analytics and Customer Service Excellence. It is a global and multicultural team, responsible of capability building, transformation, technology deployment, and global reporting, among other things. PACE also plays a key role in community building and best practice sharing. We reach out more than 5,000 employees across Planning and Customer Service worldwide.

Both, the Plan Business School, and the Customer Service Business School are part of PACE. We lead the global Learning & Development agenda for both functions, through learning interventions, virtual classrooms, Masterclasses, e-learning content, gamification, just to mention a few.
 

KEY RESPONSIBILITIES:

• Lead together with the PACE SMEs (subject matter experts), the creation of learning/training content in alignment with the PACE capabilities roadmap of new Planning and Customer Service technologies; as well as the local needs under the Customer Operations framework.
• Lead on executing creative employee engagement campaigns and partnering with the wider communications teams on launching global campaigns 
• Storytelling: Finding and developing newsworthy Planning and Customer Service stories on topics such as transformation, learning and development, agility in response to changing consumer demands, and where we have a positive impact on people and planet. Identifying opportunities to amplify stories more widely, including pitching them to the Unilever content team 
• Develop and execute internal communications, in collaboration with the Business Schools, PACE Leadership Team, and/or the different PACE sub-teams, with key responsibilities including:
  • Set up and production of global webinars and events (e.g. virtual classrooms), hosted by a diverse population: from PACE Leadership Team to project leads and external speakers
  • Owner of the Plan and Customer Service MS Teams

ESSENTIAL EXPERIENCE, SKILLS & QUALIFICATIONS:

• The ideal candidate is a motivated, curious, tech-savvy self-starter
• They will be detail oriented, able to spot a typo a mile away and are the type of person who will double check everything to make sure their work is of highest quality
• Agility is required of our team: The ideal candidate will have the ability to manage projects to meet various deadlines, while also being flexible for urgent deliverables 
• Ability to translate complex matters into easy-to-understand messaging and stories 
• Comfortable liaising with senior stakeholder and advising them on communications activities 
• Ability to deliver communications campaigns with strong, measurable results
• Excellent writing, editing and storytelling skills
• Interested in technology, sustainability, and people 
• Social media savvy, particularly LinkedIn and Twitter 
   

Essential:

• A minimum of 2 years’ experience in a Supply Chain role (Planning and/or Customer Service) 
• Track record in landing impactful internal communications initiatives
• Understanding of the requirements and demands of a global role
• Being a team player with a proven ability to build relationships of trust at all levels (including senior leadership), with peer groups and with stakeholders.

Desirable:

• Experience with generating insights from analytics on communications activities 
• High affinity for tech
• Skills in the field of video editing, graphic design, social media 
• Proficient in using email distribution systems, i.e. Poppulo 
• Experience in creating Sharepoint sites