Supply Chain Operations Leader

Background/Purpose of the Role:

The Supply Chain Operations Leader (SCOL) is part of Integrated Operations (IOps) department. The Iops dept. is the linking pin between supply and demand. It is responsible to manage demand and supply operations in order to optimize customer casefill performance and inform stakeholders about any stock risks and opportunities.

SCOLs work for one or multiple categories and are responsible for identifying stock risks following from supply risks and demand deviations and taking proper actions to mitigate these risks. The SCOL has close contact with our Sourcing Units for supply related risks and monitors demand variations with regard to baseline, promotions and repack on a daily basis. Key stakeholders of the SCOL are functions within sourcing units, virtual factory (3rd party sourcing units), sales teams and customer service;

The SCOL is accountable to deliver the targeted service level (Dispatch Rate) and obsoletes for its category. If there is a risk on service (due to supply issues or high demand) the SCOL initiates and accommodates improvement plans with regard to supply and demand in cooperation with its stakeholders (e.g. Customer Facing Agents, Mid Term Planners, Business Operations Leaders, Commercial Assistants, etc.). The objective is to improve customer (perceived) service performance internally as well as externally, resulting in optimized stock levels for its category

Responsibilities:

Managing Service Levels / Stock Allocation:

• Secure daily process of customer orders from order to delivery at customers’ distribution centers, respecting customer delivery SLAs (e.g. today-for-today, 24-hours and 48-hours delivery on a 7 days per week operation)

• Take proper action on demand and supply alerts coming from the Proactive Stock Management Tool (PSMT) and APO

• Make optimal trade-offs in stock allocation across all customers from a total business perspective

• Update order management database (OMDB) in case of demand variations which lead to low cover or out of stocks

• Mitigate and support in supply when demand variations lead to stock availability issues

• Mitigate supply and demand risks in case of quality issues and stay in contact with the QA manager

• Analyze KPI reports regarding customer service levels and take corrective actions when needed to ensure improvement

Business partner role:

• Ensure relevant and appropriate stakeholder management in order to reach alignment in the stock allocation process throughout the MCO

• Communicate supply and demand risks and opportunities pro-actively to CD and SC stakeholders

Managing Obsoletes:

• Responsible for stock life cycle management (clear overstock / dead stock / returns)

• Alert and capture stock to expire/ potential obsoletes (relaunches) on ‘signaleringslijst’

• Manage phasing in and phasing out of all new innovation / relaunches with SU & VF with respect to obsoletes, obsoletes on raw and packaging materials

• Organize destruction of obsoletes (incl. Business approval)

• Deliver obsoletes target, including but not limited to pro-active identification of obsolete risks caused by demand deviations and oversupply
 

Weekend ordering:

• Secure order fulfillment process during the weekends

• Ensure appropriate customer communication about order fulfillment

• Supervise and monitor the execution of tasks of the Supply Chain Officers and ensure excellent execution. Where necessary, provide support and coaching
 

Skills:

• Excellent communication skills (in Dutch & English)

• Knowledge of SC and Customer Service processes

• Knowledge of ERP Systems (preferably SAP/APO)

• Knowledge of MS Office

• Time management and priority setting skills

Competencies:

• Internal/External customer orientation

• Analytic ability

• Team commitment

• Entrepreneurial and growth mindset

• Influencing others

Additional Info  

Experience / Qualifications:

• Bachelor’s or preferred Master’s degree

• Background in Supply Chain or Customer Service

• At least 0/1 years of relevant work experience

• Affinity with FMCG market

• Experience in Planning or Stock Management

• Experience in/proven track record in stakeholder management

• Languages: English/ Dutch

Disclaimer
Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity